Permanent/PT/Temp/Contract
Offre d'Emploi
Customer Service Representative
Kaycan
Informations sur l'emploi
Salaire
$40,000 to $45,000 per year
Horaire
Schedule
Lieu
Location
Salaire
$40,000 to $45,000 per year
Horaire
Schedule
Obtenez un emploi en quelques minutes
Postule en moins de 2 minutes avec l'application AppyHere
Postulez en moins de 2 minutes avec l'application AppyHere
- Be an all-around professional who can understand customer needs and advise bestsolutions for a positive customer experience
- Process customer orders with accuracy and efficiency in accordance with standardprocedures including taking payments within the branch (customer facing)
- Address client inquiries regarding order status and complete order adjustments in atimely manner
- Verify pricing and availability of product with outside sales/customers. Adjust pricing forcustomers when necessary
- Liaise with head office and other branches to solicit inventory to meet customers’ needs
- Updating, referencing and maintaining customer accounts in our inventory/CRM system
- Investigate and troubleshoot customer service issues and offer solutions to ourcustomers to achieve their goals
- Directing customer leads to outside sales and creating new customer accounts for salesteam
- Process and apply refunds/returns for customer accounts• Enter orders for other branches in accordance with procedures for special materials andinterbranch shipping
- Maintain customer data and update changes to existing accounts in the corporatedatabase
- Address client inquiries regarding status of orders, payment, refunds, etc
- Verify pricing and availability of product
- Forward customer leads and liaise with outside sales
- Expediting work orders• Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to ourcustomers achieve their goals
- Strong team player with excellent customer service skills and able to build and maintainlasting relationships with customers
- Proactive & Positive to think like a customer, act like an owner, provide solutions andexecute with impact
- 2+ years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer experience: Microsoft Office,
- Excellent organizational skills and attention to detail
- Enjoys working in a fast-paced customer facing environment.
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